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ORDER SUPPORT

Track your order

Your next adventure is on its way.

DELIVERY UPDATES

Follow your NXG delivery from dispatch to your door.

Every order is tracked using the link supplied with your shipment. No extra tracking app is needed, and you can check progress any time from your shipping confirmation.

HOW TO TRACK

Three steps to your tracking

Your tracking details are in the message we send when your order is dispatched.

  • Find your shipping confirmation email or message. Check spam or junk if it is not in your inbox.
  • Open the order-status or tracking link in that message.
  • Follow the carrier tracking link for the latest delivery updates. If your shipment includes a Shippit link, use that one.

GOOD TO KNOW

Order number or tracking number?

Your order number identifies your purchase with NXG. It is in your order confirmation.

Your tracking number identifies your parcel with the carrier. It is in your shipping confirmation, or on your order-status page once tracking is added. Use the tracking number when checking delivery progress with the carrier.

TRACKING NOT UPDATING?

Give the carrier a little time.

A tracking number can be issued before the carrier scans your parcel, so check the link again later. Orders with more than one item may ship separately from different locations. If so, each shipment has its own tracking link.

NEED A HAND?

Talk to the NXG team.

Send us your order number and the name or email used at checkout and we will chase it for you. Please do not post order or tracking details publicly.

Contact NXG