NXG FAQ: fitment, delivery and returns
NXG HELP
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Answers to the questions we get most often. If yours is not here, get in touch and we will help.
10 answers
FitmentHow do I check whether a product fits my vehicle?
Start with the compatibility information on the product page. Model, year, variant and any accessories already fitted can all matter. If you are unsure, contact us before ordering with those details and a link to the product. We would rather answer a question than process a problem.
Dispatch and deliveryWhen will my order be dispatched?
It depends on the product. Some items are stocked, some ship direct from the manufacturer, and some are built to order with a manufacturing lead time of several weeks. The product page carries the estimate for that item. If it is not clear, contact us with the product and your postcode before ordering.
Dispatch and deliveryDoes every order arrive in one delivery?
Not necessarily. Products ship from different locations and some come direct from the manufacturer, so an order with several items may arrive in separate deliveries.
Dispatch and deliveryIs shipping free?
Free shipping applies where the product page says so. Freight on larger items such as canopies, bull bars and roller shutters is charged and is calculated at checkout. If you want a figure before ordering, send us the product and your postcode.
Dispatch and deliveryHow do I get an update on my order?
Contact us with your order number and the email address used at checkout, plus any tracking reference you have received.
Dispatch and deliveryCan I change my delivery address after ordering?
Contact us as soon as you can with your order number and the correct address. We will change it if the order has not been dispatched and the supplier has not already booked freight.
Problems and returnsWhat if something arrives damaged, incorrect or faulty?
Contact us with your order number and a description of the problem. Photographs help, especially with freight damage. We will sort out a repair, replacement or refund depending on the fault. Nothing in our policies limits your rights under the Australian Consumer Law.
Problems and returnsCan I return something because I changed my mind?
No. Most of our range is supplied direct from the manufacturer or built to order, so we cannot return it. Please check fitment before ordering and contact us if you are unsure. This does not affect your rights if a product is faulty or not as described. Full detail is in our Returns, Refunds and Warranty policy.
Contacting usHow quickly will you reply?
We reply within 1 to 2 business days. Include your order number if your question is about an existing order.
Contacting usHow do I reach you?
Email team@nextgenranger.com.au or use the contact page.
No matching answer found.
Send the team your vehicle or order details and we will help, or contact NXG.
STILL NEED HELP?
Talk to the NXG team.
For fitment, include your model, year, variant and any existing modifications. For an order, include the order number and checkout email.